Canada Post

I’ve got this idea, sparked by the friction of living in a condo building and dealing working with logistics companies for deliveries. I’ve done no calculations to see if it is at all financially feasible.

The members of the Canadian Union of Postal Workers went on strike for 12 days in June and have now been legislated back to work. Without getting into the nitty gritty of the dispute, the postal industry is seeing a larger shift. The number of people who have grown up before the internet will only get smaller (sorry folks), and with it the need for letter-based postal services. Multinational corporations have mastered the movement of packages small and large around the globe and it is certainly hard to compete.

These multinational corporations are amazing at getting packages efficiently from China to Newfoundland, but what they fail to get right is the last 10km. They are logistics companies. Customer service and local community presence is not always their strong point. Major delivery centres in far-away industrial areas and endless telephone prompts to get to a live person are the usual.

This is the strength that Canada Post and other national postal services have: the post office. The local post office within a short drive, bike or walk is a community hub for the post and a live face to talk to. Wouldn’t it be great if, for a reasonable fee (e.g. \$5-20), your couriered package could be routed to your local post office? Requiring a signature for pickup? Post offices already have the equipment. Payment required for brokerage? They’ve got a POS too. Never again will you need to leave work early just to receive a parcel, or drive 30 minutes to pick it up.

It would be an immense amount of backend work to make all of the information and packages link up securely between companies, but it would provide a valuable service for a struggling industry. Partnership in this area would emphasize a core strength in Canada Post’s infrastructure.